You have 30 days from the date of receiving your order to request a return.
To be eligible for a return, the following conditions must be met:
The item must be unused and in its original condition
All original packaging must be included
The product must be free from excessive wear, damage, pet hair, stains, or odors
Items returned in unsellable condition may not qualify for a refund
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect.
To start a return, please contact us at:
Please include:
Your order number
The item(s) you wish to return
The reason for your return
Our customer support team will review your request and provide further instructions.
Return shipping costs are the responsibility of the customer
We recommend using a trackable shipping service
Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect
⚠️ Our return facility may be located outside your country, and return shipping rates may vary depending on your location.
Once we receive and inspect your returned item, your refund will be processed within 7 business days.
Refunds will be issued through the same payment method used for the original purchase unless otherwise agreed.
The refunded amount includes:
The purchase price of the returned item
The refunded amount does not include:
Original shipping charges (unless otherwise required by law or approved by our support team)
If you have not received your refund after 7 business days, please contact us at aftermarket@chillyplum.com .
Orders may be canceled before they have been shipped.
If you wish to cancel an order, please contact us as soon as possible at:
Once an order has been shipped, it can no longer be canceled. You may request a return after delivery according to our return policy.
Please do not send any items back without first contacting our support team.
Once your return request has been approved, we will provide the appropriate return address and return instructions.
⚠️ Returns sent without prior authorization may not be accepted.
⚠️ Please ensure your package is securely packed and shipped with a tracking number. Returns without tracking information may not qualify for reimbursement.
At LYRADORA, we believe every pet deserves a comfortable place to rest.
Our Cooling Pet Mat is designed to provide a cooler, more relaxing experience for dogs and cats during warm weather—without water, electricity, or complicated setup.
If you experience any issues with your order, please contact us at aftermarket@chillyplum.com . Our team is always happy to help and will work with you to find the best possible solution.
Thank you for choosing LYRADORA.