Return & Refund Policy

At Lyradora, we stand behind the clinical efficacy of our brand solutions. We offer a standard 30-day return policy, which means you have 30 days after your item is delivered to request a return or invoke our 30-Day Money-Back Results Guarantee. If the final day falls on a weekend or public holiday, the window will be automatically extended to the next business day.

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1. Our 30-Day Money-Back Results Guarantee

To ensure fairness and prevent fraudulent claims while protecting our customers' genuine interests, our "Results in 30 Days or It's FREE" guarantee is subject to the following strict conditions:

• Verification Proof Required: Since skin cell turnover naturally takes 28–45 days, customers requesting a refund due to "no results" must provide clear, high-resolution, time-stamped before-and-after photos (Day 1 vs. Day 30) of the targeted treatment areas to our support email (aftermarket@chillyplum.com) for our team to evaluate.
• Promotional Order ("Buy 1 Get 1 Free" / Bundles) Condition: For BOGO or bundled promotional orders, our guarantee covers the first opened/used product. To receive a refund, the second product must remain completely unopened, unused, with original seals intact, and in its original packaging. The second unopened product must be shipped back to our warehouse at the customer's expense before the refund for the bundle is finalized.

2. Standard Unused Returns & Fees

For items that are completely unused, to be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please Note (Restocking Fee): While we provide free return shipping for authorized returns, all standard returns are subject to a handling and restocking fee (deducted from your final refund total) to cover processing and warehouse inspection costs.

3. How to Start a Return

To start a return, you must contact us first at aftermarket@chillyplum.com.

If your return is accepted, we will send you a complimentary return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that all authorized returns must be sent to our designated warehouse address provided by our support team. Do not send your return to the address listed on your shipping label.

4. Order Cancellations

If you need to cancel your order, please contact us immediately. Cancellation requests can only be processed for unfulfilled orders (items that have not yet been packaged or shipped from our facility). Once an order enters the shipping process and a tracking number is generated, it cannot be canceled and must be handled as a return after delivery.

5. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags/seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

7. Refunds

We will notify you once we’ve received and inspected your returned item or evaluated your photo verification proof, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus any applicable restocking fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at aftermarket@chillyplum.com.